Customer Service

Payment Options
We provide secure online ordering with credit card. Visa, Master Card, American Express and PayPal accepted.

Shipping
All pieces are made to order – please allow five to seven days for me to make your pieces. As soon as an order ships you will be notified via email. Shipping charges will be a flat 5 dollars within the United States and $15 international regardless of the amount purchased. Standard shipping methods via United States Parcel Service is 2 to 6 days. If you require expedited shipping please email orders@retimade.com.

Returns
If for some reason you are not completely satisfied with your RETIMADE purchase we will gladly issue a store credit or exchange within 10 days upon receipt. Item(s) must be returned in unused condition in its original package. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured. Before shipping back your return, send us an email at returns@retimade.com. Please include your order # and item(s) you are returning. We will issue a return authorization # which must be included on or in you return package. Custom orders are non-refundable unless damaged during shipment.

Damaged Items
If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order. Email us at orders@retimade.com and we will send a replacement as soon as possible.